Privacy policy

Privacy Policy — Kilexo

Last updated: August 2026

At Kilexo ("we", "us", or "our"), we operate kilexo.com. This Privacy Policy explains how we collect, use, and protect information when you visit or shop on our store. By using our website, you agree to the terms of this policy.

1. Information We Collect

Personal Data — When you place an order or contact us, we may collect:

  • Name, email address, phone number
  • Delivery address (city, state, pincode, country)
  • Payment information (processed securely by our payment provider — we do not store card details)

Usage Data — We automatically collect data such as your IP address, browser type, pages visited, and time spent on our site to help us improve your experience.

Cookies — We use cookies to operate our store, remember your preferences, and serve relevant ads. You can disable cookies in your browser settings, though some features may not work as expected. We use:

  • Session Cookies — to operate the store
  • Preference Cookies — to remember your settings
  • Security Cookies — for account protection
  • Advertising Cookies — to show relevant ads

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Send order confirmations, tracking updates, and delivery notifications
  • Provide customer support
  • Send promotional offers and updates (you can opt out anytime)
  • Improve our website and shopping experience
  • Comply with legal obligations

3. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

4. Sharing of Data

We do not sell or rent your personal information. We may share your data with:

  • Courier partners (DTDC, Blue Dart, Ecom Express) to fulfill deliveries
  • Payment processors to handle transactions securely
  • Service providers who assist in operating our store (e.g., analytics, marketing tools)
  • Law enforcement if required by law

5. Data Security

We take reasonable measures to protect your personal data. However, no method of internet transmission is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at:

  • WhatsApp: +91 9746011184
  • Email: info.kilexo@gmail.com

7. Children's Privacy

Our store is not intended for children under 18. We do not knowingly collect personal data from minors.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and are effective immediately upon posting.

10. Contact Us

  • WhatsApp: +91 9746011184
  • Email: info.kilexo@gmail.com
  • Address: Elthuruth P O, Thrissur - 680611