Shipping policy
Shipping Policy
Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders are typically dispatched within 48 hours, subject to stock availability
Delivery Timelines
Estimated delivery times:
- Metro Cities: 2–5 working days
- Other Locations: 4–7 working days
Delivery timelines are estimates only and may vary due to external factors.
Shipping Charges
- Shipping charges are calculated at checkout based on product weight, quantity, and location
- Any applicable free shipping offers will be displayed at checkout
Tracking Information
- Customers will receive a tracking number via email once the order is shipped
- Tracking details can be used to monitor shipment progress
Delays & Liability
Kilexo shall not be held responsible for delays caused by:
- Courier partners
- Weather conditions
- Operational or logistical disruptions beyond our control
Lost or Damaged Shipments
If an order is:
- Delivered in a damaged condition, or
- Not delivered at all
Customers must notify us within 2 days with supporting proof.
Failure to report within this timeframe may result in rejection of the claim.
Contact Information
For any questions, concerns, or requests related to returns, refunds, or shipping:
Kilexo
📧 Email: info.kilexo@gmail.com
📞 Phone: +91 9746011184
📍 Address: Elthuruth P O, Thrissur – 680611
Final Disclaimer
Kilexo works with trusted third-party logistics partners and suppliers to fulfill and deliver orders efficiently across India.
While we strive to ensure timely delivery and product quality, certain factors such as shipping delays, courier issues, or external disruptions may be beyond our direct control.
By placing an order on our website, you agree to the terms outlined in this policy.