Terms of service
Terms of Service — Kilexo
Last updated: August 2026
1. Introduction
Welcome to Kilexo! These Terms of Service govern your use of our website kilexo.com and any purchases made through it. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our site.
2. Eligibility
Our store is intended for individuals aged 18 and above. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.
3. Purchases & Payments
- By placing an order, you confirm that all information provided (name, address, payment details) is accurate and complete.
- We accept payments via UPI, credit/debit cards, net banking, and Cash on Delivery (COD) where available.
- We do not store your payment card details — all transactions are processed securely by our payment provider.
- We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraud, or unserviceable pincodes. In such cases, a full refund will be issued.
4. Product Descriptions & Colors
We strive to display our products as accurately as possible. However, for certain products available in multiple colors, the specific color dispatched may vary based on stock availability at the time of dispatch. Color preferences cannot be guaranteed unless explicitly stated in the product listing.
5. Order Cancellations & Modifications
Once an order is confirmed, it cannot be cancelled or modified. Please review all details carefully before placing your order. Refer to our Refund & Return Policy for eligible refund scenarios.
6. Shipping
All orders are shipped within India. Delivery timelines, courier partners, and shipping charges are outlined in our Shipping Policy.
7. Returns & Refunds
Please refer to our Return & Refund Policy for full details on eligibility, process, and timelines.
8. Intellectual Property
All content on kilexo.com — including images, text, logos, and design — is the property of Kilexo. You may not reproduce, distribute, or use any content without our prior written consent.
9. Prohibited Uses
You agree not to use our website to:
- Violate any applicable Indian law or regulation
- Submit false or fraudulent orders
- Impersonate any person or entity
- Interfere with the proper functioning of the website
- Engage in any harmful, illegal, or abusive activity
10. Limitation of Liability
Kilexo shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the amount paid for the specific order in question.
11. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in India.
12. Changes to Terms
We may update these Terms from time to time. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
- WhatsApp: +91 9746011184
- Email: info.kilexo@gmail.com
- Address: Elthuruth P O, Thrissur - 680611